Policies & Shipping
Find all the information you need about shipping, returns, local pickup, and customer support below.
Customer Support
For questions regarding your order, products, or general inquiries, please contact us at:
Email: iroyaltylash@gmail.com
Responses are typically sent within 24–48 business hours.
Order Processing & Shipping
Processing Time
Please allow 2–3 business days for iRoyalty Lash to process and ship your order. Processing times do not include weekends or holidays.
Shipping Days
Orders are shipped Monday through Friday. Orders placed on weekends or holidays will begin processing on the next business day.
Delivery Estimates
United States: 2–7 business days
International: 10–15 business days
Delivery times are estimates and may vary. iRoyalty Lash is not affiliated with any shipping carrier. Once an order has shipped, it is handled by the carrier, and iRoyalty Lash cannot control or guarantee delivery timelines.
Important Shipping Information
iRoyalty Lash is not responsible for lost, stolen, damaged, or delayed packages once they have been transferred to the shipping carrier.
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.
Tracking information will be emailed once the order has shipped.
Return & Refund Policy
All Sales Are Final
Due to the nature of beauty products and sanitation requirements, all sales are final. Returns, exchanges, and refunds are not accepted.
Damaged or Incorrect Orders
If you receive the wrong item or your order arrives damaged, please contact iRoyalty Lash within 48 hours of delivery. Include your order number along with clear photos of the package and product.
Local Pickup
Local pickup may be available in Oklahoma City. Customers who select local pickup will receive pickup instructions once their order is ready.
Frequently Asked Questions
Orders are processed within 2–3 business days and shipped Monday through Friday. You will receive tracking information via email once your order ships.
Delivery within the United States typically takes 2–7 business days. International orders may take 10–15 business days. These are estimates and may vary.
Yes, we ship internationally. Delivery times for international orders are typically 10–15 business days.
Yes, tracking information will be emailed to you once your order has shipped.
If your order has not yet shipped, please contact us immediately to update your shipping address. Once shipped, we cannot modify the address.
Due to the nature of beauty products and sanitation requirements, all sales are final. We do not accept returns, exchanges, or refunds.
Once your order has shipped, it is handled by the carrier. iRoyalty Lash cannot control or guarantee delivery timelines. Please use your tracking number to check the status with the carrier.
Local pickup is available in Oklahoma City. If you select this option at checkout, you will receive pickup instructions via email once your order is ready.
We're Here For You
Have a question about your order, products, or pickup? Reach out and our team will be happy to assist.
Contact Support